We take pride in providing the best information and guidance about our products, but if you need it, we offer to come to your home and help with the optimal setup and installation of your hi-fi equipment.

Our own experienced installers can take care of everything: delivery, unpacking, setup, installation, network setup, etc., so you get the very best out of your hi-fi equipment. There is a reason we call ourselves specialists!

You can also involve us in your considerations if you are building a new home or renovating and want sound and picture to be part of the project. We help you find the most optimal solutions, so you avoid mistakes with, for example, cable routing and in-wall speakers. Stop by and tell us about your plans.

Call-out fee DKK 300
Per hour (min. 1 hour) DKK 600
After the 1st hour, DKK 300 is charged per commenced half hour.

Materials used are charged separately, such as cable trays, special bolts or brackets, and cables that were not purchased in connection with the purchase in the store.

Delivery of goods is considered completed when the consumer has received the item. Goods are shipped with GLS.

Delivery time is 1–3 business days if the items are in stock.
For items stored at a remote warehouse, an additional delivery time of 7–14 days should be expected.
For certain made-to-order items, an additional delivery time of up to 30 days should be expected.

At Lydspecialisten, you can order your products online using the following payment methods:

Dankort.
Visa Dankort.
Visa Electron.
MasterCard.
MobilePay.
Apple Pay.
American Express.
Maestro.

Reservation of funds:

If you pay with an international payment card, the amount is reserved immediately. The funds are reserved on your card or account until:
1) We charge the amount when we ship the product, or
2) the funds are released according to the agreement with your card issuer.

You can read more about the rules for your specific card from your card issuer.

Financing options:

Lydspecialisten also offers financing through Anyday, Klarna, and Viabill. An agreement to pay through financing becomes void if a purchase is cancelled.

You can also pay by bank transfer. Select the payment method "Bank transfer" at checkout and follow the instructions on the page. Please use your order ID, which you have just received by email, as the payment reference.

If you pay by bank transfer, the funds must be transferred to the following operating account:

Bank: Sparekassen Danmark
Account number: 1640754857
Registration number: 9070
IBAN: DK6590701640754857
BIC (formerly SWIFT): VRSPDK22

When paying by bank transfer, you are not protected by the objection scheme. All goods sold on invoice are sold with retention of title until the full amount has been paid.

All prices on www.lydspecialisten.dk are inclusive of VAT. The amount will only be charged to your card when the product is shipped.

We do not charge any fees.

The Sound Specialist ApS
Vandmanden 10K
9200 Aalborg SV
CVR number: DK17988042

Phone: +45 98 16 14 10
Email: info@lydspecialisten.dk

As a consumer, you have a 30-day right of return when you shop with us. For items such as cartridges and turntables, an assessed depreciation in value will be deducted if the item has been used.

Please note! In-ear headphones with broken packaging cannot be returned for hygiene reasons.

The return period expires 30 days after the day you receive your item. If you have ordered several different items in one order, but they are delivered separately, the deadline runs from the day you receive the last item.

This means that you have 30 days from receipt to notify us that you wish to cancel your purchase. You can send an email to steen@lydspecialisten.dk or contact us by phone. You can also cancel by using the standard cancellation form, which you will find at the bottom of the terms and conditions.

If you cancel a purchase on our webshop and have chosen financing as your payment method, your financing agreement will also be cancelled.

Returns:

Once you have notified us that you wish to cancel your purchase, you have 14 days to send the item back to us. When you return the order, you are responsible for ensuring that it is packaged securely. You bear the risk of any damage that may occur during transport.

You can create your return through our returns portal, which you can find right here. Standard returns always have a low fixed price of just DKK 45.

Certain items cannot be returned in the usual way. This applies, for example, to very heavy items or items with large dimensions that require special shipping.

If you arrange the shipping yourself, the return costs are expected to be no more than DKK 5,000 for returns from addresses in Denmark, depending on the type of item - though the price is often significantly lower than that for special shipments.

If the shipment has very large dimensions and requires pallet freight, in some cases we may be able to help find a solution for you that is cheaper than what you would otherwise be able to obtain as a private individual.

1. Delivery of goods that are made to your specifications or have been given a clearly personal touch.

2. Delivery of sealed goods that are not suitable for return for health protection or hygiene reasons, and where the seal has been broken after delivery,

If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in a single order.

Please note that you will not be refunded the shipping costs if you cancel part of your purchase.

You are only liable for any reduction in the value of the item caused by handling other than what is necessary to determine the nature, properties, and functioning of the item. In other words, to receive a full refund of the purchase amount, you may do only what you would be able to do in a physical store. You may test the item, but you must not do anything that reduces its condition or functionality.

If the item has been tested beyond what is described above, we consider it used, which means that if you cancel the purchase, you will receive only part of the purchase amount back, or none of it, depending on the item's market value.

We recommend that you return the item in its original packaging.

If the original packaging is missing, this will often result in a reduction in the item's value.

If you regret your purchase, you will receive a refund. If the item has diminished in value, we will deduct the amount for which you are liable.

We refund all payments received from you, including delivery costs (but not any additional delivery costs in cases where you have chosen a type of delivery other than the least expensive type of standard delivery that we offer), no later than 14 days from the day on which we received your notice that you wish to cancel the agreement.

We will refund the money using the same means of payment that you used for the purchase, unless we have agreed otherwise.

We may withhold the refund until we have received the item, unless you send us documentation that you have returned it.

The rules on defects in the Sale of Goods Act apply to the purchase of goods.

When you shop with us as a consumer, you have the right to make a complaint for 24 months.

If your complaint is justified, this means that you may have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation.

You must submit your complaint within a “reasonable time” after you have discovered the defect. If you submit your complaint within two months after the defect was discovered, the complaint will always be considered timely.

If the complaint is justified, we will reimburse your (reasonable) shipping costs. The item must always be returned in proper packaging, and remember to obtain proof of shipment so that we can reimburse your shipping costs.

Lydspecialisten ApS
Vandmanden 10K
9200 Aalborg SV

When returning the item, please include a detailed description of the problem or inform us by email.

We do not accept parcels without delivery or parcels sent cash on delivery.

By signing up for Lydspecialisten’s newsletter, you can receive one year of warranty after your statutory right to make a complaint expires; however, this does not apply to used equipment. You must sign up no later than the same day as the purchase.

Sign up for the newsletter here

The warranty covers manufacturing defects, spare parts, and labor.  The warranty does not cover scratches/minor damage, wear and tear, misuse, incorrect connection, damage arising during transport, professional use, inadequate routine maintenance, batteries in products, theft, or fire. Any loss of data is not covered by the warranty.

The warranty does not cover third-party products or faults caused by connection to third-party products.

The warranty applies only upon presentation of an invoice or receipt with information about the purchase date and product type when the device is submitted.

Standard withdrawal form
(Complete and return this form only if you wish to exercise the right of withdrawal)

To:
Lydspecialisten ApS
Vandmanden 10K
9200 Aalborg
Email: info@lydspecialisten.dk

I hereby give notice that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:
_______________________________________________________________________

Ordered on:
_______________________________

Received on:
_______________________________

Consumer's name: ______________________________________________________________________

Consumer's address: ___________________________________________________________________

Consumer's signature:
_____________________________________

Date:
_________________

(only if the content of the form is provided on paper)

The terms and conditions were last updated on 29.07.2024

If there are any further price reductions on an item you have purchased from us within your 30-day return period, we will refund the price difference. You simply need to present the invoice. That way, you do not have to wait to buy the item you want just because it might go on sale during Black Days.

At Lydspecialisten, you not only get the best products and service, but also the best price. Our price match guarantee means that you will get the price difference refunded if you discover that the same product is now available at a lower price from us or one of our competitors here in Denmark within 30 days of your purchase. All you need to do is bring or send us a current advertisement, receipt, or a link showing the lower price, and we will refund the difference. It is our way of making sure that you always feel confident about your purchases with us.

Our price match does not only apply retroactively. It also applies if you have found the product cheaper from a competitor before your purchase. If you have found the product cheaper abroad, we also strive to match the price. You are therefore welcome to contact us, after which we will make an individual assessment of whether we can accommodate the request. 

Although we always strive to be the cheapest, there are cases where we cannot offer price matching. This applies to queue offers, limited quantity offers, opening offers, outlet products, member offers, or items that our competitors do not have in stock.

When you shop with us, you are covered by PriceRunner Purchase Protection. This means you are protected up to 50,000 kroner if something should go wrong in connection with your purchase. The purchase protection is free of charge and applies to all registered members on PriceRunner.

If you are not already a member of PriceRunner and have visited us through them, you can complete your registration within one hour after your purchase. Registration is free and takes less than three minutes, and just like that your purchase is covered by the protection! Get buyer protection with PriceRunner here.

With PriceRunner Purchase Protection, you will receive compensation in the event of a defective item, if delivery of the item does not take place, if an item is missing upon delivery, or if the item is incorrect or faulty. For the Purchase Protection to apply, it is necessary that the order is addressed to you personally.

You will only receive compensation for the direct financial loss you have suffered, acquisition costs, and shipping costs. The Purchase Protection therefore does not include compensation for other direct or indirect costs, loss of value, or lost income.

For the final terms and an overview of categories not covered by the protection, visit PriceRunner.

We need the following information when you shop with us:

Name
Address
Phone number
Email address

We register your personal data in order to deliver the item to you.

Your personal data is registered with Lydspecialisten ApS and stored for five years, after which the information is deleted.

In addition, we work with a number of other companies that store and process data. These companies process information solely on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide your information with adequate protection.

The data controller at lydspecialisten.dk is co-owner Steen Mortensen.

As a registered customer with Lydspecialisten ApS, you always have the right to send us your objections to the registration. You also have the right to access what information has been registered about you. You have these rights under the Danish Personal Data Act. Enquiries in this regard should be sent to: steen@lydspecialisten.dk

If you as a consumer wish to complain about your purchase, you must contact must contact Steen Mortensen (steen@lydspecialisten.dk). If we are unable to find a solution, you can submit a complaint to The House of Boards of Appeal, Toldboden 2, 8800 Viborg via The Complaint Portal of the House of Boards of Appeal. 

To be able to complain, the product or service you wish to complain about must have cost at least DKK 1,110 and no more than DKK 100,000. A fee is charged to have the complaint processed.

When you shop on an e-label webshop like ours, you can have your case processed free of charge – regardless of the amount. Read more here.

If you reside in an EU country other than Denmark, you can complain via the European Commission's complaint portal here – http://ec.europa.eu/odr

In collaboration with Anyday, we offer you the option to buy your items today and split your payment into 4 parts. Paying in installments with Anyday costs you nothing, and you do not have to pay unexpected interest or fees.

On all our products, you will see Anyday's price widget, where you can get information about Anyday and see what the payment plan for your purchase will look like.

Quick facts about Anyday:
• Always interest- and fee-free installment payments
• Buy for up to DKK 30,000
• Split your payment over several months
• Fast credit check and signup process
• No unpleasant surprises

How does Anyday work?
Anyday works by letting you choose your desired products and then select payment with Anyday.

If you are not already signed up with Anyday, you will need to go through an approximately 20-second signup process, where you register using NemID.

You pay the first installment of the purchase right away. The remaining amount will be spread over the following months, with Anyday automatically charging the amount on the last banking day of the month.

You can always see when you need to pay and what you need to pay.

You can buy for up to DKK 30,000 with Anyday.

As a business, we pay a transaction fee to Anyday to ensure that you can always buy interest- and fee-free.

Conditions for using Anyday:
You must be 18 years old and have at least the first installment of the purchase available in your account.

Anyday does not want to contribute to overspending or "tempt" people with financial difficulties. Therefore, Anyday does not approve buyers who are registered in RKI.

Who is Anyday?
Anyday is a Danish-owned company based in Aarhus that works with online payments. The people behind the company all have extensive experience from the financial world and e-commerce. Anyday is an E-mærket certified company.
You can read more about Anyday by visiting their website: Anyday.

Lydspecialisten delivers professional solutions aimed at the business sector. The goal is optimal and flexible solutions in both audio and video – or a combination of the two.

All assignments are handled by skilled employees, including experienced consultants, technicians, and installers.

In close cooperation with our customers, we ensure the right solution in connection with planning, consulting, installation, and not least service after the installation is completed.

For every assignment, we make sure to find the optimal solution and the right products. Naturally, this is balanced in relation to price and quality. Ultimately, this helps provide the greatest satisfaction with the final result.

We handle all types of assignments – and, broadly speaking, have no limitations.

Restaurants – Bars – Cafés
• Fitness Centers
• Stores
• Production – Warehouse Area
• Sports, Swimming and Sports Halls
• Meeting Rooms – Showroom – Auditoriums

The list below covers some of the places where we have provided solutions:
• Mortens Kro, Aalborg
• San Giovanni, Aalborg
• Monkey Club, Aalborg & Viborg
• Caféministeriet, Aalborg
• COOP Denmark, Aarhus
• Aarhus Student Housing Office, Aarhus
• Skovpavillonen, Aalborg Zoo
• Akrabadabra, Aalborg
• Pub & Sport, Copenhagen
• Minerva Film, Copenhagen
• Short Cut, Copenhagen
• Hangloose Film, Copenhagen
• Dickens, Viborg
• Dickens, Silkeborg
• Esmeralda, Tivoli Karolinelund, Aalborg
• Skipper Clement, Tivoli Karolinelund, Aalborg
• Tivolikroen, Tivoli Karolinelund, Aalborg
• Dickens, Holstebro
• Gallery SOTO, Aalborg
• Gallery Jenzen, Aalborg
• COOP Denmark, Aarhus
• FRESH, Aarhus
• Café Klostertorvet, Aalborg
• Høgh Furniture, Aalborg

E-label works to make Danish e-commerce safer. We do this, among other things, through our certification scheme, which ensures that the webshop complies with e-commerce legislation. At the same time, as a shopper at an e-label webshop, you get access to free case handling and buyer protection of up to DKK 10,000 per purchase. In this way, you can always shop with confidence in an e-label webshop.

E-label also has its own review system, where the customer score is based on other customers’ purchasing experiences. E-label’s customer score reviews come only from real, validated buyers. Its certification scheme and reviews are therefore a trustworthy benchmark that enables you, as a consumer, to choose a webshop on an informed and serious basis.